Service Description

One to One Support

Support commences with a clearly defined referral pathway. Resettlement is discussed from the start of intervention as it is the ultimate goal for most.

As the underlying causes of homelessness are complex and varied, our services specialise in:

  • Supporting people with mental ill health who are leaving hospital or facing exclusion from other services
  • Reducing harm from substance addiction and helping people access appropriate treatment
  • Supporting people with multiple needs, for example those who have a mental health diagnosis and are also addicted to substances, to navigate and access services
  • Helping rough sleepers to move off the streets and rebuild their lives
  • Supporting young people who are homeless or leaving care to manage the transition to independent living
  • Supporting people with offending histories related to their substance use or a mental health condition to re-integrate into the community
  • Enabling all clients to grow in confidence and access training, education and employment opportunities.

Our Keyworkers

All service users will be allocated a keyworker, who will normally be a Project Worker or Resettlement Support Officer. This staff member will support the service user in making choices, developing and achieving their identified goals in the support plan. The keyworker will also be responsible for developing a therapeutic relationship with appropriate boundaries in order to empower service users to address their own issues. Where appropriate they will act as an advocate on the service users’ behalf.
The keyworker will take responsibility for arranging support planning meetings and maintaining the case file. Other team members will also be available to the service user and may participate in their support, but the keyworker will take the lead role and will have an established relationship with their client.

Floating Support

Once clients have moved on, we provide 6 months’ floating support so that they are not left completely alone to cope. We give them the stability and support they need to settle in their new home.

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